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Solution / Tour Operator FAQs / Using SafariClick

How can I communicate with the user during the quoting process?

Either before placing a quote or whilst the service request is active, you may have questions to ask the user about the service request and the user may well have questions about your quote. Safariclicky provides a simple and effective way to allow for communication between parties through the website. 

Please note, as per the user agreement, it is strictly prohibited to post direct contact information or direct users off-site for the purpose of obtaining direct contact information prior to quote acceptance. 

If you have a question or reply for a user regarding a quote you have placed, you can do this within the quote details section. Please follow these steps: 

1) Ensure you are logged in, then go to the service listing page in question. 

2) click confirmed link, then on the service list click on the contact customer button for your quote. 

3) Type in your question/reply in the text box and click on post. 

Any messages you send through Safariclick are also sent to the user via email and they will respond via Safariclick when most convenient to them. 

To make the process of responding to user questions across multiple deliveries easier, you can make use of the Shafariclick Messaging Inbox.

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